Our Quality Guarantee

At PokerPens.com, customer satisfaction is our Number 1 goal. We work very hard to make your shopping experience as simple and enjoyable as possible. We have three main principles: Quality Products, Superior Service and a Passion for Poker.

1.Quality Products. Guaranteed

We use only the best materials and components in our products. Most of our pens are hand-made and all are meticulously hand-checked for proper fit and finish before assembly. Assembled components are then hand polished and checked once again to ensure a flawless fit. If you are not fully satisfied with our products you may return them for a full refund within 15 days. We offer a return policy that covers our products for a full year, covering any defects to manufacture, fit or finish.

Please visit us frequently as there will be many more unique and fantastic products over the coming months and years. We will not stop. We cannot stop. We truly love creating new items for our customers to enjoy and take pride in each and every time they use them.

2.Superior Service

Since our inception, customer satisfaction has been our top priority. PokerPens.com’s standards of perfection go beyond the manufacture of our products and do not end with our strict quality control. We see customer service as the quintessential aspect of our business as we value each and every customer of ours as if they were family. We are happy to offer a full refund on all products returned within 15 days of the date the item was shipped. If, for any reason, you are unhappy with your purchase, simply return the merchandise to us within 15 days of your delivery date along with a copy of your receipt. We ask that the merchandise be returned it its original packaging.

We strive to make each and every customer of ours completely satisfied. Alas, we ask for your referral as this truly is our best compliment.

3.A Passion for Poker

We absolutely love poker. Second to our wives and children, poker is our life. We live, breathe and sleep poker, which is why our kids’ namesakes are all poker icons: Annie, Ivey, Gus, and Doyle. The two of us, “Shaq” and “Aces”, play cash and tournament games at least weekly. We carefully pay attention to what our poker friends are looking for to quench their passion for the game of poker.